Refund policy

Refund Policy

Loviraltd offers a 30-day return policy, which means you may request a return within 30 days of receiving your item.

Return Eligibility

To be eligible for a return, all of the following conditions must be met:

The item is unused, unworn, and unwashed
The item is returned in its original packaging
All original tags, accessories, and components are included
Proof of purchase is provided

Returns that do not meet these conditions may not be accepted.

How to Start a Return

Before returning any item, you must contact us to request approval:

📧 Email: service@loviraltd.com

After your request is approved, we will provide:

Return instructions
The correct return address

Items sent back without prior authorization will not be accepted.

Return Address

Guangzhou Peiyuxiang Trading Co., Ltd.
Room 605, Unit 2, No. 30 East Shiling Avenue
Hecheng Village, Shiling Town
Huadu District, Guangzhou, China

This address is used for return processing only and is not a retail location.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery.

After review, we will provide an appropriate solution, which may include:

Replacement
Refund
Partial refund

Non-Returnable Items

The following items are not eligible for return, unless they arrive damaged or defective:

Custom or personalized products
Personal care or hygiene products
Perishable goods
Hazardous or flammable materials
Sale items and gift cards

If you are unsure whether your item is eligible, please contact us before submitting a return request.

Exchanges

We do not offer direct exchanges.

If you wish to receive a different item, please:

Request a return for the original item
Place a new order after the return is approved

Refunds

Once we receive and inspect your returned item, we will notify you of the approval status.

Approved refunds will be issued to the original payment method
Refunds are processed within 10 business days after approval
Processing times may vary depending on your payment provider

If you have not received your refund within 15 business days after approval, please contact us.

Return Shipping Costs

Customers are responsible for return shipping costs, unless the return is due to a damaged, defective, or incorrect item
Original shipping fees are non-refundable, unless required by law

European Union Customers

If your shipping address is located within the European Union, you have the right to cancel or return your order within 14 days of delivery, without providing a reason, in accordance with EU consumer protection laws.

Returned items must be: